TOP
Image Alt
Halal Travel Escapes

At The Airport

SPECIAL ASSISTANCE AT THE AIRPORT

If you have any disability, medical need or if you have difficulty moving around, you’ll find the information you need regarding assistance at the airport.

 

Airport Assistance Within The EU

Airport operators within the EU have a responsibility to assist anyone with a disability or mobility difficulties during their time at the airport. This includes intellectual disability or impairment, age or any other cause of disability. The airports will signpost designated points for customers with reduced mobility.

 

Who are OSC?

The OCS is one of the leading providers of aviation support for airports, airlines & passengers.The OCS provide passenger assistance – for passengers with reduced mobility (PMR services), who work with over 50 airports around the world.

 

What does PRM stand for?

PRM, means a passenger with reduced mobility.

A PRM passenger is any person whose mobility is limited due to a physical or mental disability or age, and whose condition requires additional assistance when moving around the Airport.

 

 

UK AIRPORT SPECIAL ASSISTANCE USEFUL INFORMATION:

 

Birmingham Airport:

(BHX)

The Special Assistance desk (OCS) is located opposite the Spar Shop on the ground floor of the terminal building.

  • If passengers have their own wheelchair they should first check in for their flight before registering with OCS
  • Passengers who require the use of an airport wheelchair can go directly to the Assistance Desk before checking in
  • If passengers require wheelchair assistance immediately on arrival at the airport (E.g. car parks, rail station, etc), help points are located in the following locations:
 Area Location
Car Park 5 – Accessible bus service to terminal available
Car Park 1 Next to the disabled parking bays
 Car Park 2 Next to the disabled parking bays
 Premium Set Down Car Park Next to the disabled parking bays
Birmingham rail interchange Next to the Air-Rail link
Outside the terminal Opposite the local area bus stops

 

Any calls made from these points are directed to the OCS reception desk.

A member of The Special Assistance staff will come & meet them.

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information

 

Bristol Airport

(BRS)

The Special Assistance desk (OCS) is located on the ground floor opposite Ritazza, within the terminal building departure concourse. 

  • If passengers have their own wheelchair they should first proceed to check in for their flight before registering with OCS
  • Passengers who require the use of an airport wheelchair can go directly to the Assistance Desk before checking in
  • If passengers require wheelchair assistance immediately on arrival at the airport (Car parks) help points are located in the following locations:

Each car park at Bristol airport provides special assistance bays, with help buttons located at all entry barriers.

 

Wheelchair accessible courtesy buses are also available to transport you from the car park to the terminal building.

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information

 

Cardiff Airport

(CWL)

The special assistance desk is located to the right of the check in hall.

  • If passengers have their own wheelchair they should first check in for their flight before registering at The Assistance Desk
  • Passengers who require the use of an airport wheelchair can go directly to the assistance desk before checking in
  • If passengers require wheelchair assistance immediately on arrival at the airport (E.g. car parks, rail station, etc), help points are located in the following locations:

There is a help button placed on every entry and exit barrier. Customers requiring assistance should press for help at our special assistance call points located in every car park and staff will be on hand to deal with your requirements.

 

Ramp access is available from the Short Stay car park to the main Airport terminal.

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information

 

Nottingham East Midlands Airport

(EMA)

The Special Assistance desk  (Reception Point for Assistance) is located in the main check-in hall.

  • If passengers have their own wheelchair they should first check in for their flight before registering at The Assistance Desk
  • Passengers who require the use of an airport wheelchair can go directly to The Reception point for assistance before checking in
  • If passengers require wheelchair assistance immediately on arrival at the airport, or help with your luggage from the disabled parking spaces in the Short Stay Car Park, you should contact the OCS Staff using one of the help points located in the car parks.

Wheelchairs are available free of charge, but please note are subject to availability

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information

 

Glasgow Airport

(GLA)

The Special Assistance desk is located at The Main Terminal Building & Terminal 2

Main Terminal: Desk is located under the escalators opposite British Airways check-in.

Terminal 2: Phone point at the seating area.

  • If passengers have their own wheelchair they should first check in for their flight before registering at The Assistance Desk
  • Passengers who require the use of an airport wheelchair can go directly to the assistance desk before checking in
  • If passengers require wheelchair assistance immediately on arrival at the airport (E.g. car parks etc.) help points are located in the following locations:
  • Drop off point (x3)
  • Coach drop off point (x2)
  • Within car parks 1,2 and 3
  • Central forecourt bus stands
  • Long stay car park 4 beside bus shelter

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information

 

London Gatwick Airport

(LGW)

The Special Assistance Desk is located by the dedicated drop-off point in both Terminals

If the desk isn’t staffed, use the phone to speak to a member of staff & somebody will assist you.

Alternatively, you can make your own way to the terminal, where there is another special assistance reception.

Help points:

Special assistance help points for all those with a disability or mobility difficulties are sited on both terminal forecourts, short stay car parks, stations, baggage reclaim halls and on some routes within the terminals where there are long walking distances. Assistance is free. You can also ask for wheelchair help or help with your baggage to get to check-in.

 

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information

 

London Heathrow Airport

(LHR)

There are several Special Assistance areas within The Terminals located at the following areas:

  • Terminal 2: before security Departures Level, behind Zone C (near Security)
  • Terminal 2: after security: adjacent to children’s play area and B-gates
  • Terminal 3: before security: First floor, above Check-in Zones A and B
  • Terminal 3: after security: Additional seating area, behind World Duty Free
  • Terminal 4: before security: Check-in Zone B, next to Excess Baggage
  • Terminal 4: after security: Serenity Lounge, left of Costa Coffee
  • Terminal 5: before security: Check-in Zone G and Zone A
  • Terminal 5: after security: The Lichfield Suite opposite Gate A21

 

REQUESTING ASSISTANCE BEFORE TRAVEL

Please inform your airline of your particular need(s) at the time of booking, or at least 48 hours before your travel. Try to give as much notice as possible so the necessary arrangements can be made for you. If you forget, the airport (LHR) will still make every effort to help you in a timely manner, however, priority will be given to passengers who have booked in advance.

 

London Luton Airport

(LTN)

The Special Assistance Desk is located near the International currency exchange at the departures entrance.

When you arrive at the Airport, please confirm your Special Assistance requirements at the Check-in desk.

If you’re not checking in, go to the Special Assistance Desk

 

At this point, you’ll be given your pre-boarding time.

Customers should make sure they’re at the Special Assistance Waiting Area in the Departures area by their pre-boarding time.

 

Once you’re through Security, you might like to use the Special Assistance Waiting Area near Gate no. 22 which is signposted from the Departures Lounge. This is a public area, but it’s comparatively secluded.

Other, quieter areas (depending on the time of day) are The Gates 19–27 area and the lounge seating area at Gate 7.
There is also a quiet room located next to Gate 17.

 

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information

(Please Pre-Book Special Assistance with your Airline)

 

London Stansted Airport

The Special Assistance Desk located in Zone A of the Terminal Departures area

You can also contact Stansted Airport’s Service Provider: Omniserv, by using the designated Assistance Help Points provided.

  • When you arrive at the airport you can request help getting to check-in at any of the Help Phones, located beside the main terminal doors and in each zone of the Short Stay Car Park
  • Getting to your gate: A transit system connects the departure lounge with the satellite buildings where the departure gates are located.

The same service operates for returning passengers:

  • All trains are fully wheelchair accessible
  • Each train has help points at either end of the car
  • Trains normally run every three minutes. Travel is free

Manchester Airport

(MAN)

The PRM Provider at Manchester Airport, is located Level 5 check-in area.

For passengers who require a wheelchair prior to check-in, you can proceed to the PRM Provider then make your way to the check-in desk. ( A member of staff will advise which desk).

Passengers who don’t require a wheelchair prior to check-in, please proceed directly to check-in, where a member of staff will contact PRM provider to advise of wheelchair requirements, Once Passenger(s) have been checked in they will be directed to Reception Point of PRM Provider

Customers using their own WCMP and EMA to proceed to check-in as normal where a member of staff will check requirements & pass information to PRM Provider. Once Passenger(s) have checked in, although using your own wheelchair are required to go to Reception Point of PRM Provider.

 

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information

 

Newcastle Airport

(NCL)

The Special Assistance Desk is located on the main concourse between check-in desk 32 and WH Smith.

At check-in those customers who require assistance will be issued with a special assistance transit form and directed to the Airport Passenger Assistance Desk .

Customers who require assistance should then present a special assistance transit form to the staff on the Passenger Assistant Desk.

 

Passengers requiring assistance who don’t have helpers travelling with them, will be provided with help from The Air Side Operations Team or Customer Service Team.

They will help customers through security search & onto the aircraft and also on their return to Newcastle International Airport.

 

Passengers are advised to contact the airline they are travelling with, to inform them of any special assistance at least 48 hours before arriving at the airport & ideally at the time of booking.

 

Wheelchairs & specialist vehicles for easy access to aircraft are available on request and are free of charge.

There are limited spaces in these vehicles and only one helper can travel on the cabin lift (children are exempt from this restriction).

 

Click: REQUESTING ASSISTANCE BEFORE TRAVEL for information